I’ve just sent this to swiftcover. No doubt they’ll ignore it but at least potential customers who read this blog will know of my experience with them:
It is now more that 36 hours since my car was reported to the breakdown service I paid for with the annual insurance renewal. How long have we been together now, is it two or three years? In all that time, never have I troubled you.
That is, until the day before yesterday. 14 calls later, my car has still not been delivered to the Toyota garage in South London as agreed on call number one. It’s almost like you have kidnapped my vehicle.
This is not the level of service I expect. Indeed, it is shoddy and unacceptable.
Your failure to apply the most basic standards of service has not just inconvenienced colleagues at work, it has caused difficulty for my family.
I must ask that you pull your socks up, sort out my problem and come back to me with some proposal for how you can put this matter right.
The car registration is XXXX
One last thing: It may be a pointless endeavour but I have started to raise your poor service across an array of social networks. It relieves the ennui of dealing with the passive aggressive people you employ to take “service” calls at the contact centre.