Comments on: Useless Vodafone http://www.tom-watson.co.uk/2009/10/useless-vodafone/ The inside track since 2003 Mon, 30 Jan 2012 00:10:08 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: regis M http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-204961 regis M Tue, 11 Oct 2011 17:23:53 +0000 http://www.tom-watson.co.uk/?p=4009#comment-204961 lool check out this email: ” I’M NOT SURE WHY, HOWEVER THIS ACTION HAD NOT BEEN PROCESSED ON YOUR ACCOUNT. I CAN ONLY ASSUME THAT THIS WAS HUMAN ERROR. I APPRECIATE THAT THIS WILL HAVE CAUSED YOU FURTHER FRUSTRATION AND I CAN ONLY APOLOGISE FOR THIS.” Vodafone Fail :P lool

check out this email:

” I’M NOT SURE WHY, HOWEVER THIS ACTION HAD NOT BEEN PROCESSED ON YOUR ACCOUNT. I CAN ONLY ASSUME THAT THIS WAS HUMAN ERROR.
I APPRECIATE THAT THIS WILL HAVE CAUSED YOU FURTHER FRUSTRATION AND I CAN ONLY APOLOGISE FOR THIS.”

Vodafone Fail :P

]]> By: Karen Gerrard http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-103419 Karen Gerrard Thu, 04 Feb 2010 10:00:04 +0000 http://www.tom-watson.co.uk/?p=4009#comment-103419 I've been with vodafone for about 4 years and have had nothing but problems with them. I know all mobile companies are pretty much as bad as each other but I've never had this kind of trouble anywhere else. I signed a contract just before christmas to pay £25 per month for an upgrade to a blackberry curve (not actually an upgrade cos it's the worst phone I've had). With this contract, I signed for email push and internet access. Last month I rang them because they took £91 out of my account and they said that I only get the phone for that price, everything else costs more so that's my bill, that's not what my contract says. Anyway the woman put £40 back into my account and told me that my new contract will now be £40 and I don't have a choice in that. A few days ago they took £91 out again and have put me over my overdraft so I am now going to get loads of bank charges because I don't get any money until tomorrow. I don't know where I stand legally, they seem to be able to do what the hell they want, when they want. Can anyone help with the legalities of that please? I’ve been with vodafone for about 4 years and have had nothing but problems with them. I know all mobile companies are pretty much as bad as each other but I’ve never had this kind of trouble anywhere else. I signed a contract just before christmas to pay £25 per month for an upgrade to a blackberry curve (not actually an upgrade cos it’s the worst phone I’ve had). With this contract, I signed for email push and internet access. Last month I rang them because they took £91 out of my account and they said that I only get the phone for that price, everything else costs more so that’s my bill, that’s not what my contract says. Anyway the woman put £40 back into my account and told me that my new contract will now be £40 and I don’t have a choice in that. A few days ago they took £91 out again and have put me over my overdraft so I am now going to get loads of bank charges because I don’t get any money until tomorrow. I don’t know where I stand legally, they seem to be able to do what the hell they want, when they want. Can anyone help with the legalities of that please?

]]> By: Helen http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-98845 Helen Mon, 07 Dec 2009 21:47:12 +0000 http://www.tom-watson.co.uk/?p=4009#comment-98845 So Vodafone don't discriminate. They are utterly useless for everyone. Thhey keep cutting me off for no reason. This time they claim I missed a payment which my bank confirms was made. So they can't handle their own account. Wonder if the taxman has a few issues with them and their revenue? Debbie from Vodafone gave me a number to call to check the with collections department, and it was a taxi firm. What a joke! More redundancies on the way? So Vodafone don’t discriminate. They are utterly useless for everyone. Thhey keep cutting me off for no reason. This time they claim I missed a payment which my bank confirms was made. So they can’t handle their own account. Wonder if the taxman has a few issues with them and their revenue? Debbie from Vodafone gave me a number to call to check the with collections department, and it was a taxi firm. What a joke! More redundancies on the way?

]]> By: Amir http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-94087 Amir Tue, 10 Nov 2009 22:04:56 +0000 http://www.tom-watson.co.uk/?p=4009#comment-94087 @Ian People want cheaper service becuase its getting cheaper for THEM to provide the service. You cant really be saying it costs vodafone the same to provide the same level of service as it did 10 years ago?, progress makes things cheaper, if it didn't the companies would be reporting massive loses and go bankrupt. @Ian

People want cheaper service becuase its getting cheaper for THEM to provide the service. You cant really be saying it costs vodafone the same to provide the same level of service as it did 10 years ago?, progress makes things cheaper, if it didn’t the companies would be reporting massive loses and go bankrupt.

]]> By: Ian C http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-92329 Ian C Tue, 27 Oct 2009 17:58:44 +0000 http://www.tom-watson.co.uk/?p=4009#comment-92329 You have to understand that people are demanding ever cheaper service from mobile operators, the industry is increasingly competitive and legislators are demanding reduced tariffs (eg roaming etc). The only way the likes of Vodafone can respond/survive is to cut costs by laying off staff and outsourcing large parts of their technical work to foreign suppliers who have cheaper labour costs. Now unless those thousands of laid-off Vodafone people were doing nothing all day (and I can assure you they weren't) then you are bound to see a degradation in service. At the end of the day you get what you pay for. Ian ex-Vodafone Engineer You have to understand that people are demanding ever cheaper service from mobile operators, the industry is increasingly competitive and legislators are demanding reduced tariffs (eg roaming etc). The only way the likes of Vodafone can respond/survive is to cut costs by laying off staff and outsourcing large parts of their technical work to foreign suppliers who have cheaper labour costs. Now unless those thousands of laid-off Vodafone people were doing nothing all day (and I can assure you they weren’t) then you are bound to see a degradation in service. At the end of the day you get what you pay for.
Ian
ex-Vodafone Engineer

]]> By: Suffolk Swede http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-91024 Suffolk Swede Fri, 16 Oct 2009 11:18:08 +0000 http://www.tom-watson.co.uk/?p=4009#comment-91024 Vodafone are indeed useless! That, however, is only a part of the description that I would use to describe them. At my location the signal is so poor that the phone is unusable. I may be living in the sticks but I'm still only 90 miles from the nation's capital. As a result of the infrequent use my phone has been disconnected and vodafone has walked off with over £10 of credit that I had in my account! How's that for a bit of customer relations? When I was a youngster it would have been called theft! Vodafone are indeed useless! That, however, is only a part of the description that I would use to describe them.
At my location the signal is so poor that the phone is unusable. I may be living in the sticks but I’m still only 90 miles from the nation’s capital.
As a result of the infrequent use my phone has been disconnected and vodafone has walked off with over £10 of credit that I had in my account! How’s that for a bit of customer relations? When I was a youngster it would have been called theft!

]]> By: Tom http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-91021 Tom Fri, 16 Oct 2009 10:40:23 +0000 http://www.tom-watson.co.uk/?p=4009#comment-91021 No, she didn't. Above her pay grade. Said something about I'd promised to pay the bill and reneged on a promise. All rubbish. 11 years with them and that's the best they could do. Useless. No, she didn’t. Above her pay grade. Said something about I’d promised to pay the bill and reneged on a promise. All rubbish. 11 years with them and that’s the best they could do. Useless.

]]> By: Scottspeig http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-91010 Scottspeig Fri, 16 Oct 2009 09:33:33 +0000 http://www.tom-watson.co.uk/?p=4009#comment-91010 Tom, How did it go? Did Kirsty fix the problem? And are you going to improve your score now that you had them scared? Tom,

How did it go? Did Kirsty fix the problem? And are you going to improve your score now that you had them scared?

]]> By: Bob the Black Country Brummie http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-90471 Bob the Black Country Brummie Mon, 12 Oct 2009 15:28:28 +0000 http://www.tom-watson.co.uk/?p=4009#comment-90471 It's not only vodaphone. 3 are getting as bad. What really ticks me off though is when they offer new customers a better deal than their existing ones. It’s not only vodaphone. 3 are getting as bad. What really ticks me off though is when they offer new customers a better deal than their existing ones.

]]> By: Methodist Preacher http://www.tom-watson.co.uk/2009/10/useless-vodafone/comment-page-1/#comment-90320 Methodist Preacher Sat, 10 Oct 2009 21:42:43 +0000 http://www.tom-watson.co.uk/?p=4009#comment-90320 They are a Tory company. What do you expect? Service? They are a Tory company. What do you expect? Service?

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