For the second time in a month, Vodafone have cut off my phone at 10pm on a Friday evening. You ring the call centre and they tell you that they cannot deal with your problem until Monday. Last month a kindly operative understood my difficulty and switched me back on to the network. This weekend they are less flexible.
I’ve been with vodafone for 11 years. We’ve had a our good times, we’ve had our bad times. It’s got to the point where we may have reached the end of the road in our fragile relationship.
Vodafone, you are useless.
Next time I do one of those MPs surveys where they ask what you think about companies, I’m going to give you 1 out of 10.
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Hi Tom
This has clearly created a difficult situation for you and you have not received the standard of service that we would expect.
I am a member of the Vodafone Web Relations Team and my role is to assist with customer queries in an online environment. I would love to resolve this for you and go some way to restore your faith in our service.
If you send me an email from our Contact Us page (http://vodafone.co.uk/contactus) with your details and a link to this page in the body of the text along with WRT135 in the subject line (so it routes straight to my team) and I’ll get back to you as soon as possible.
I look forward to speaking to you soon
All the best
Kirsty
Web Relations Team
Vodafone UK
They are a Tory company. What do you expect? Service?
It’s not only vodaphone. 3 are getting as bad. What really ticks me off though is when they offer new customers a better deal than their existing ones.
Tom,
How did it go? Did Kirsty fix the problem? And are you going to improve your score now that you had them scared?
No, she didn’t. Above her pay grade. Said something about I’d promised to pay the bill and reneged on a promise. All rubbish. 11 years with them and that’s the best they could do. Useless.
Vodafone are indeed useless! That, however, is only a part of the description that I would use to describe them.
At my location the signal is so poor that the phone is unusable. I may be living in the sticks but I’m still only 90 miles from the nation’s capital.
As a result of the infrequent use my phone has been disconnected and vodafone has walked off with over £10 of credit that I had in my account! How’s that for a bit of customer relations? When I was a youngster it would have been called theft!
You have to understand that people are demanding ever cheaper service from mobile operators, the industry is increasingly competitive and legislators are demanding reduced tariffs (eg roaming etc). The only way the likes of Vodafone can respond/survive is to cut costs by laying off staff and outsourcing large parts of their technical work to foreign suppliers who have cheaper labour costs. Now unless those thousands of laid-off Vodafone people were doing nothing all day (and I can assure you they weren’t) then you are bound to see a degradation in service. At the end of the day you get what you pay for.
Ian
ex-Vodafone Engineer
@Ian
People want cheaper service becuase its getting cheaper for THEM to provide the service. You cant really be saying it costs vodafone the same to provide the same level of service as it did 10 years ago?, progress makes things cheaper, if it didn’t the companies would be reporting massive loses and go bankrupt.
So Vodafone don’t discriminate. They are utterly useless for everyone. Thhey keep cutting me off for no reason. This time they claim I missed a payment which my bank confirms was made. So they can’t handle their own account. Wonder if the taxman has a few issues with them and their revenue? Debbie from Vodafone gave me a number to call to check the with collections department, and it was a taxi firm. What a joke! More redundancies on the way?
I’ve been with vodafone for about 4 years and have had nothing but problems with them. I know all mobile companies are pretty much as bad as each other but I’ve never had this kind of trouble anywhere else. I signed a contract just before christmas to pay £25 per month for an upgrade to a blackberry curve (not actually an upgrade cos it’s the worst phone I’ve had). With this contract, I signed for email push and internet access. Last month I rang them because they took £91 out of my account and they said that I only get the phone for that price, everything else costs more so that’s my bill, that’s not what my contract says. Anyway the woman put £40 back into my account and told me that my new contract will now be £40 and I don’t have a choice in that. A few days ago they took £91 out again and have put me over my overdraft so I am now going to get loads of bank charges because I don’t get any money until tomorrow. I don’t know where I stand legally, they seem to be able to do what the hell they want, when they want. Can anyone help with the legalities of that please?
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